Complaints Policy

How to get in touch We constantly aim to provide you with the best possible customer service, however if there is an occasion in which we fail to do this, please do not hesitate to contact us.

If you are not happy with any aspect of our service, there are a variety of ways you can contact us. Click Here for our contact details.

We will always endeavour to deal with your complaint with the utmost efficiency and in a professional manner, and work together with you to find a suitable resolution.

Handling your complaint Upon receiving your complaint, we will always aim to resolve it within 3 business days. If we are unable to resolve your complaint in this timeframe, we will send you an acknowledgement, which will fully explain whatever the issue is, and how we will move forward.

Our maximum timeframe for resolving a complaint is within eight weeks, during which time we will provide a written response advising you whether or not we will be upholding the complaint.

In instances where we uphold your complaint, we will explain precisely how we will resolve the matter, and if you agree to our resolution, we will consider the matter closed. If we do not uphold your complaint, we will advise you of the reason and explain how we have reached our decision.

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